Grant Z. Lutz

Responsible for the lifecycle management of eight critical products and services — including Endpoint Management (JAMF Pro, Intune, SCCM, Google Admin), Citrix Virtual Apps & VDI, Client Platforms (macOS, Windows, Chrome OS, iOS), AIOps, Managed Print, and Digital Lockers — and the technical resources to manage them. Keeps Starbucks client devices operating at peak performance across a global workforce.

• Owns roadmap, resourcing, and financial management for endpoint products and services, including Citrix VDI and application virtualization
• Works cross-functionally with stakeholders to ensure successful product releases with no security or adoption issues
• Oversees release cycle timelines and orchestrates associated change management
• Manages vendor relations, resource allocation, and financial forecasting
• Launched Digital Employee Experience (DEX) initiative within the organization

Led roadmap development for all client devices and enterprise print at Starbucks, excluding POS. Drove timelines and stakeholder alignment to deliver products and services with a focus on user experience as a key KPI.

• Designed and deployed retail Chromebook program supporting all North America store partners
• Pioneered early corporate adoption of ChromeOS, working directly with Google to shape the managed experience
• Drove innovation to improve UX, reduce friction, and enhance productivity across all client device platforms

• Provided platform roadmaps and drove product and service enhancements to completion
• Designed and supported managed print solution enabling secure print for North America
• Managed JAMF Pro and remote support platforms

• Managed all corporate Macs and the JAMF Pro management platform
• Rebuilt JAMF infrastructure to support DEP and Apple APNS for over-the-air management
• Deployed Bomgar Remote Support (BeyondTrust) and supported global remote device management

• Designed base OS configuration for Mac environment across all hardware models
• Configured JAMF for package management, updates, and OS deployments
• Integrated Macs into corporate environment and administered Casper Suite for 75+ corporate Macs

• Founded and operated IT consulting firm serving small and medium businesses
• Designed server infrastructure and desktop deployment solutions
• Managed all client relations, marketing, accounting, and vendor procurement
• Deployed 150 Windows 7 workstations on Windows Server 2008 AD; configured 6 Apple Xserves